ELIZABETH IVEREN ETUDAYE

Human Resources Officer | People Operations Specialist

Abuja, NG.

About

Highly detail-oriented HR and People Operations professional with 7+ years of progressive experience in talent acquisition, employee lifecycle management, and HR operations. Proven ability to streamline onboarding processes, ensure data integrity for over 200 employee records, and coordinate payroll functions, enhancing operational efficiency and compliance. Adept at handling sensitive information with utmost confidentiality, contributing to a trusted and efficient HR environment.

Work

Grey & White Synergy Limited

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Human Resource Officer

Abuja, FCT, Nigeria

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Summary

Managed comprehensive HR operations, including talent acquisition, employee lifecycle administration, and compliance, to support a workforce of over 200 employees.

Highlights

Streamlined onboarding and new hire administration for over 50 new employees annually, ensuring a seamless transition and 100% compliance with company policies.

Maintained meticulous accuracy for 200+ employee records, significantly reducing data discrepancies and supporting successful internal audits.

Coordinated critical payroll updates and benefits administration, ensuring timely and accurate processing for all employees.

Developed and disseminated official HR correspondence and documentation, improving clarity and standardization across employee communications.

Provided comprehensive support for recruitment initiatives and employee lifecycle events, enhancing departmental efficiency and employee satisfaction.

Triunion Global Projects Ltd

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Business Development Officer/Corporate Affairs Officer

Nigeria

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Summary

Provided critical administrative and corporate affairs support, facilitating inter-departmental coordination and executive decision-making for a dynamic project-based organization.

Highlights

Orchestrated administrative coordination across multiple departments, improving workflow efficiency by 15% through optimized reporting and communication protocols.

Generated comprehensive operational reports and maintained essential documentation, empowering executive leadership with accurate data for strategic decision-making.

Coordinated internal communications and scheduling for key meetings and events, enhancing organizational cohesion and timely project execution.

Airtel Nigeria

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Customer Service Representative

Nigeria

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Summary

Served as a primary point of contact for customer inquiries, maintaining precise customer records and ensuring efficient resolution of service requests for a leading telecommunications provider.

Highlights

Accurately managed and documented customer information and service interactions, contributing to a 90%+ data integrity rate for customer profiles.

Efficiently updated digital records and tracked over 50 customer requests daily using internal systems, enhancing service delivery and customer satisfaction.

Resolved diverse customer issues, improving service efficiency and maintaining high standards of customer experience within a fast-paced environment.

Bricks International Concepts Limited

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Admin Officer

Nigeria

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Summary

Managed daily administrative operations and ensured robust record-keeping and compliance for a growing international concepts firm.

Highlights

Optimized administrative record-keeping systems, improving document retrieval efficiency by 20% and ensuring audit readiness.

Coordinated daily office operations and workflow support, contributing to seamless business continuity and enhanced team productivity.

Ensured strict adherence to organizational compliance procedures, meticulously documenting processes to mitigate risks and uphold regulatory standards.

Education

Benue State University

Makurdi, Benue State, Nigeria
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B.Sc. Sociology

Abbas Maje Secondary School

Kano, Kano State, Nigeria
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SSCE General Studies

Languages

English

Hausa

Tiv

Certificates

Associate Member

Chartered Institute of Personnel Management (CIPM)

Executive Diploma in International Human Resource Management

La Plage Meta Verse

Skills

HR Administration

HR Policies, Employee Relations, HR Compliance, HR Operations, HR Support.

Employee Records Management

Data Entry, Record Keeping, HRIS, Digital Record Keeping, Confidentiality.

Onboarding & Documentation

New Hire Orientation, Document Management, Policy Implementation, Employee Administration.

Payroll Coordination

Payroll Processing, Benefits Administration, Compensation Management.

Business Development

Client Relations, Market Research, Strategic Planning.

Corporate Affairs

Public Relations, Stakeholder Engagement, Internal Communications.

Customer Service

Customer Support, Issue Resolution, CRM Software, Service Interaction Documentation.

Administrative Support

Office Management, Scheduling, Report Generation, Workflow Support.

Compliance & Confidentiality

Regulatory Adherence, Data Privacy, Risk Mitigation, Documentation Compliance.